Shadow Mode: Train an AI on the Job by Letting It Watch
Ask an owner to write down how a job in their business is done and you'll get half a page of generalities. Watch the person actually do the job for three days and you'll see the truth: the unwritten rules, the exceptions, the way this specific customer needs to be handled, where the numbers really come from.
AI has the same problem humans do: instructions are a poor substitute for watching. Shadow mode fixes that.
How shadow mode works
Once you're onboarded, a team member records their real workday — screen, meetings, calls — for a few days. Your AI employee studies those recordings and learns the job the way an apprentice does: the actual steps, the actual tools, the actual language, the exceptions nobody thinks to mention.
Then it starts doing the job. In approval mode at first — it drafts, you approve — so every difference between 'how it watched you do it' and 'how you want it done' gets corrected in plain English before anything reaches a customer.
Train your AI counterpart
This is the deeper offer behind shadow mode: let it watch you — or your employees — actually do the work. Then it does everything you do. Better. 24/7. Without complaints.
The recordings are used only to train your own AI employee — never for anything else — and are deleted on request. One rule we insist on: everyone being recorded knows and agrees.
When shadow mode is the right call
Use the interview (Annie asks, you talk) when the job is mostly knowledge: questions and answers, policies, pricing. Use shadow mode when the job is a workflow — a sequence of steps across real tools that would take pages to describe and three days to show.
$99/month, cancel anytime. Trained on your business, working within 48 hours. First 7 days: if your AI employee isn't doing real work you're happy with, you pay nothing.
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